Dr. Ertunga Ozelkan from CLLES and Kevin Divine from Hunoval Law Firm have accepted the second place award on behalf of the CLLES faculty and Hunoval project team at the IIE’s Annual Engineering Lean Six Sigma Conference in Atlanta, GA on Sept 24, 2013. The paper titled “Lean Six Sigma to Reduce Lead Times in Legal Business Processes” has been co-authored by Kevin Divine, Cara Clausen, Tiffany Smith, Cameron Scott, Kim Beacham, Matt Hunoval from the Hunoval Law Firm, Charlotte, NC and
Drs. Ertunga C. Ozelkan, S. Gary Teng, Jonathan Mayhorn from the University of North Carolina at Charlotte, Charlotte, NC. The purpose of this paper is to present how the Hunoval-UNC Charlotte team introduced metrics and measures into the legal business processes, and present step-by-step results from greenbelt projects, which produced significant improvements reducing lead times in the first legal action milestones for default services both judicial and non-judicial foreclosure states, North Carolina and South Carolina, respectively.