Fall 2004 (download pdf version)

Dr. Gary Teng

1.  Ubiquitous Customer Delight: From Manufacturing to Services
       By:  Vele Galovski, Senior Vice President, Customer Satisfaction & Loyalty, Bank of America

            Time and Location:  5:30 pm – 6:20 pm, 8/30/2004, Cameron 101.

2.  Supply Chain Management within the Grocery Industry
        By:  Bill Rhyne, Director, Supply Chain and Labor Management, Harris Teeter, Inc.

        Time and Location:  5:30 pm – 6:20 pm, 9/20/2004, Cameron 101.

3.  The Relocation of General Dynamics Armament and Technical Products to Charlotte

         By:  Linda Hudson, President, General Dynamics Armament and Technical Products

              Time and Location:  5:30 pm – 6:20 pm, 9/27/2004, Cameron 101.

   
4.  CMM - A Model for Process Improvement
         By:  Rob Wyatt, Vice President, Information Technology, Wachovia Corporation 

              Time and Location:  5:30 pm – 6:20 pm, 10/4/2004, Cameron 101. 

   
5.  Reduce, Reuse, Recycle
        By:  Raymond Guerrein, Consultant, Waste Reduction Partners 

             Time and Location:  5:30 pm – 6:20 pm, 10/18/2004, Cameron 101.

   
6.  Engineering from a Business Perspective
        By:  Ed Tucker, Director, Cigarette Manufacturing, Philip Morris U.S.A.

             Time and Location:  5:30 pm – 6:20 pm, 10/25/2004, Cameron 101.